Refund policy

Returns & Refunds

 

We want you to love what you ordered. If something isn't right, here's how we make it right.

 

30-Day Returns

You have 30 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging. To start a return, email us at slatebrightshop@gmail.com with your order number.

 

Damaged or Defective Items

If your item arrives damaged, defective, or not working as described, contact us within 30 days with a photo or short video of the issue. We will send a free replacement or issue a full refund — no need to ship anything back.

 

Refunds

Once your return is received and inspected, we will notify you and issue your refund to the original payment method within 5 business days. Depending on your bank, it may take additional time to appear on your statement.

 

Return Shipping

Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service.

 

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase. After that, your order may already be processing and cannot be cancelled, but you can still return it under our 30-day policy.

 

Non-Returnable Items

Gift cards and items marked final sale cannot be returned.

 

Questions? Email slatebrightshop@gmail.com — we respond within 1 business day.